🀀 Delivery & Order
The processing of your order, the manufacturing of the products and the delivery require to our team a delay of 20 to 30 working days maximum for the United States. 10 to 20 days for Europe and Asia.
We do everything possible to ensure that you receive your order as quickly as possible, without compromising the quality of our services.
You can follow the progress of your order by clicking here.
You can also track your package directly on the carrier's website.
The tracking information will be available approximately 6 days after receiving your tracking number.
There is no minimum purchase required per order and all our deliveries are free (except DOM-TOM and Monaco).
If your order includes multiple items, they may be shipped separately, depending on the availability of stock in our shipping warehouses.
Don't worry, your missing package will be delivered in the next few days.
A problem with the Post Office? Lost, broken or destroyed parcel ?
Do not hesitate to contact us by mail at firstname.lastname@example.org : our team will do its best to answer your expectations.
🀃 Purchase & Return
It is possible to modify an order as long as it is not "in process".
It is possible to cancel your order if it is in the process of being prepared.
Unfortunately, we cannot cancel an order that has already been shipped.
We are only able to accept a return in case of a proven product defect. Our products undergo strict quality controls before each shipment.
However, if your products have any kind of manufacturing defect, please send us a picture of the product in question (in the original packaging if possible) along with your order number.
To be eligible for a return, your item must be unused and in the same condition as you received it.
All our textiles are accompanied by a size guide to avoid this kind of inconvenience to our customers.
Our team takes care to measure each article and to add the corresponding comment in each description. Therefore, the buyer assumes full responsibility for the products that are too small/large.
Nevertheless, we know that the purchase of such an item can cause great frustration. Please feel free to contact our customer support, we will do our best to satisfy you (by offering a possible compensation, for example).
🀂 Payment & Security
Your security is our priority: our site only offers secure and guaranteed safe payment methods.
We accept :
- Credit cards
- Debit cards
- Apple Pay
*Paypal - As a banking institution within the European Union, PayPal offers you over 10 years of experience in secure online payments.
It's simple, fast, free and recognized worldwide for its efficiency.
The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites.
As e-merchants, we are aware that the use of SSL is becoming essential nowadays. It is the best way to protect your data and to protect you against any hacker or identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which means "secure" and which is added to the "http" protocol on the website in the address bar.
If your payment is authorized, you will receive an order confirmation email and the amount due will be debited within 24 to 48 hours.
If your card is not authorized, it will not be debited. In this case, please use another credit card or make your payment via Paypal or Apple Pay.
🀁 Service & Warranties
Our customer service is available from Monday to Friday from 8am to 7pm.