Shipping

Last updated: May 13, 2026

1. Worldwide Delivery

Japan Clothing ships worldwide through a network of international fulfillment partners. This English-language Site is primarily intended for English-speaking markets — the United States, United Kingdom, Canada, Australia, New Zealand, and other English-speaking regions. We also operate separate dedicated websites for other language-speaking markets, which may offer more tailored shipping options to those regions.

By placing an order on the Site, the Customer acknowledges having read, understood, and accepted this Shipping Policy in its entirety, together with our Return & Refund Policy, Terms of Service, and Privacy Policy.

2. Free Shipping on All Orders

We offer free shipping on all orders, with no minimum purchase required. Shipping costs are included in the price displayed on each product page and at checkout. The Customer will never be charged an additional shipping fee at any point during the ordering process.

All prices displayed on the Site are inclusive of taxes (VAT where applicable) and shipping costs, in accordance with article L112-1-1 of the French Code de la consommation.

3. Delivery Times

Average observed delivery time: 9 to 12 working days after order confirmation. Delivery times include:

  • Order processing and preparation: 1 to 3 working days;
  • International transit: 6 to 9 working days;
  • Local last-mile delivery: 1 to 2 working days.

For the purposes of this policy, "working days" means Monday to Friday, excluding French public holidays as listed in article L3133-1 of the French Code du travail.

Statutory maximum delivery time. In accordance with article L216-1 of the French Code de la consommation, where no specific delivery date has been agreed between the parties, we commit to deliver the goods within a maximum of 30 calendar days from the day after the order is placed. The 9 to 12 working day estimate above reflects our typical operational performance, which is significantly faster than this statutory maximum.

Delivery guarantee. If your order has not arrived within 30 calendar days of order confirmation, you may, in accordance with article L216-6 of the French Code de la consommation, terminate the contract by registered letter with acknowledgment of receipt or by any other durable medium (including email to support@japan-clothing.com). Upon termination, we will reimburse the totality of sums paid, without undue delay and at the latest within 14 calendar days from the date of termination. Alternatively, at your choice, we may send a replacement at no extra charge.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number by email at the address you provided at checkout. You can track your parcel's journey through the carrier's official tracking platform until delivery. Please note that tracking information may take 24 to 72 hours to become active after shipment.

If you do not receive tracking information within 5 working days after your order confirmation, please contact us at support@japan-clothing.com and we will investigate promptly.

5. Shipping Carriers

We work with a network of international and local carriers to optimize delivery speed and reliability. The specific carrier assigned to your order may vary depending on:

  • Your destination country and region;
  • The size, weight, and nature of your items;
  • Current carrier capacity and service levels.

Common carriers we work with include national postal services, DHL, FedEx, UPS, and regional last-mile delivery partners. The carrier assigned to your parcel will be indicated in your shipping confirmation email. Japan Clothing has selected these carriers based on quality, reliability, and tracking capabilities. The choice of carrier remains at the sole discretion of the Seller.

6. Customs, Duties, and Import Taxes

We take care of customs and import duties on your behalf. All applicable duties and import taxes are included in the prices displayed on the Site. The Customer should not be charged any additional customs or duty fees upon receipt of their parcel.

However, in rare cases, certain local customs authorities may request additional fees at their own discretion, beyond our control. If this happens:

  • Do not refuse or return the parcel at customs;
  • Pay the requested amount to release your parcel;
  • Contact us at support@japan-clothing.com with the receipt or payment confirmation;
  • We will reimburse you in full for these additional charges, without undue delay.

This commitment is binding and ensures that the final price paid by the Customer never exceeds the price displayed at checkout.

7. Risk and Ownership Transfer

In accordance with article L216-4 of the French Code de la consommation, any risk of loss or damage to the goods is transferred to the Customer at the moment when the Customer, or a third party designated by the Customer (other than the carrier proposed by the Seller), takes physical possession of the goods.

Until that moment, the Seller bears full risk for any loss or damage during transit. If the parcel is lost, damaged, or delivered defective before being received by the Customer, the Seller assumes full responsibility under the conditions described in section 11 below.

Ownership of the goods is transferred to the Customer upon full payment of the price.

8. Shipping Address and Order Accuracy

It is the Customer's responsibility to provide an accurate and complete shipping address at checkout, including:

  • Full name of the recipient;
  • Complete street address, including apartment, suite, or unit number where applicable;
  • Postal/ZIP code;
  • A valid phone number for carrier contact;
  • Any special delivery instructions, if applicable.

If an order is returned to us due to an incorrect, incomplete, or invalid address provided by the Customer, we will contact the Customer to arrange either:

  • A reshipment at no additional cost after the address has been corrected; or
  • A full refund of the order amount.

As shipping is offered free of charge, no shipping cost will be deducted from any refund issued in such cases.

9. Address Modification After Order

If the Customer needs to modify the shipping address after placing an order, the request must be sent to support@japan-clothing.com as soon as possible. Address changes are only possible if the order has not yet been dispatched. Once a parcel has shipped, we cannot reroute it in most cases.

10. Delivery Issues

11.1 Parcel Marked as Delivered but Not Received

If tracking shows your parcel as delivered but you have not received it:

  • Check with neighbors, building staff, or household members;
  • Look around the delivery location (porch, side door, garage, mailbox, parcel locker);
  • Contact the carrier directly with your tracking number;
  • Wait 48 hours — parcels are occasionally marked delivered slightly early.

If the parcel is still missing after 48 hours, contact us at support@japan-clothing.com. We will open an investigation with the carrier and resolve the issue with you.

11.2 Parcel Lost in Transit

If tracking has not updated for more than 10 working days, or if the carrier confirms the parcel is lost, we will, at the Customer's choice:

  • Send a replacement at no additional cost; or
  • Issue a full refund of all sums paid for the order, without undue delay.

We handle the carrier claim entirely on the Customer's behalf. The Customer is not required to interact directly with the carrier.

11.3 Damaged or Defective Items on Arrival

If a parcel arrives visibly damaged or contains items that are damaged or defective:

  • Photograph the packaging and the affected items;
  • Where possible, note the visible damage on the carrier's delivery slip at the moment of receipt;
  • Email us at support@japan-clothing.com within 48 hours of delivery (or longer where permitted by applicable law), including your order number, the photos, and a brief description of the issue.

We will arrange a replacement or full refund at no cost to the Customer, at the Customer's choice. Damaged or defective items typically do not need to be returned, unless we specifically request it for inspection purposes. Any such return will be at our cost via a prepaid label.

This procedure does not limit the Customer's statutory rights under the legal guarantee of conformity (articles L217-3 to L217-17 of the French Code de la consommation) and the guarantee against hidden defects (articles 1641 to 1649 of the French Code civil), which apply for two years from delivery. See our Return & Refund Policy for more details.

11. Public Holidays and Peak Seasons

Delivery times may be extended during major holiday seasons (Christmas, Black Friday, Chinese New Year, Lunar New Year, etc.) and during exceptional operational circumstances (peak campaigns, carrier capacity constraints). We will always communicate proactively if significant delays are anticipated, by means of notices on the Site or by direct email to affected Customers.

12. Force Majeure

In accordance with article 1218 of the French Code civil, the Seller cannot be held responsible for delivery delays or failures caused by events of force majeure — that is, events beyond the Seller's reasonable control that could not have been reasonably foreseen and whose effects cannot be avoided by appropriate measures. Such events include, without limitation: carrier disruptions, customs inspections or blockades, natural disasters, pandemics and related government restrictions, wars, acts of terrorism, strikes affecting carriers or postal services, and governmental actions preventing performance.

In such cases, the affected party will notify the other within a reasonable timeframe, and delivery obligations will be suspended for the duration of the force majeure event. The Customer's statutory right to terminate the contract under article L216-6 of the Code de la consommation in case of delivery exceeding 30 calendar days remains fully applicable, regardless of the cause.

13. Right of Withdrawal and Returns

Independently of this Shipping Policy, the Customer benefits from a 30-calendar-day return window, starting from the day after delivery. The terms and conditions governing returns, refunds, and the statutory right of withdrawal are detailed in our Return & Refund Policy, which forms an integral part of the contractual relationship between the Customer and the Seller.

14. Personal Data Processing in Shipping Operations

The processing of personal data in connection with shipping (your name, delivery address, phone number, email address, order details) is governed by our Privacy Policy and complies with the EU General Data Protection Regulation (Regulation EU 2016/679 — GDPR), the French Loi Informatique et Libertés as amended, the UK Data Protection Act 2018, and where applicable the California Consumer Privacy Act (CCPA) and other state-level US privacy laws.

The legal basis for this processing is the performance of a contract to which the Customer is a party (article 6.1.b of the GDPR) and, where applicable, compliance with our legal obligations (article 6.1.c, including customs declarations and tax records). Personal data is shared with carriers and customs authorities strictly to the extent necessary to fulfill the order. Data retention complies with French accounting and tax law (typically 10 years for invoices).

15. Customer Service

Our customer service team is available 7 days a week to answer any shipping question:

  • Email: support@japan-clothing.com (preferred — reply within 24 hours, 7 days a week)
  • SMS: +1 332-249-4051 (text messages only, no voice calls)

All requests are answered by a human team member. We do not use automated bots or AI to respond to customer service requests.

16. Dispute Resolution

In the event of a dispute regarding delivery, the Customer is encouraged to contact us first at support@japan-clothing.com so that we can seek an amicable resolution. We commit to acknowledging any complaint within 48 hours and to providing a substantive response within 14 calendar days.

For Customers in the European Union, the European Commission provides an Online Dispute Resolution (ODR) platform, accessible at: https://ec.europa.eu/consumers/odr.

For Customers in the United States, alternative dispute resolution may be available through your State Attorney General's office, the Better Business Bureau (BBB), or via small claims court within your state's jurisdictional limits.

Nothing in this section limits the Customer's right to bring proceedings before a competent court.

17. Updates to This Policy

We may update this Shipping Policy from time to time to reflect changes in carrier partnerships, operational practices, regulatory developments, or legal requirements. The version applicable to your order is the one in force on the date the order was placed. The "Last updated" date at the top of this page indicates when changes were last made.

Material changes will be communicated through reasonable means (e.g. notice on the homepage, email to subscribers) before taking effect.

18. Governing Law and Jurisdiction

This Shipping Policy is governed by French law. It complements — and does not limit — any mandatory consumer protection rights applicable under the Customer's local law.

For Customers residing in France, any dispute concerning the formation, interpretation, performance, or termination of this policy shall, in the absence of an amicable resolution, fall under the jurisdiction of the competent French court applying the rules of article R631-3 of the French Code de la consommation (typically the court of the Customer's domicile, or the court of the place of delivery).

For Customers residing outside France, the Customer's mandatory local consumer protection rules remain fully applicable. Any dispute may be brought, at the Customer's choice, before the courts of their place of residence or before the competent French courts.

19. Severability

If any provision of this policy is held to be invalid, illegal, or unenforceable by a competent court or regulatory authority, the remaining provisions shall remain in full force and effect. The invalid provision shall be deemed replaced by a valid provision reflecting as closely as possible the original intent.

20. Language

This Shipping Policy is drafted in English for the international market served by japan-clothing.com. In the event of a conflict between this version and any translation, the English version shall prevail, except where mandatory consumer protection law requires the application of a translated version.

21. Identity of the Seller

This Shipping Policy is established by:

  • Delaplace François, operating under the commercial name DAJE (and trading as Japan Clothing on japan-clothing.com)
  • Legal form: Entrepreneur individuel (micro-entreprise) registered in France
  • SIREN: 841 395 429
  • SIRET: 841 395 429 00027
  • RCS: Narbonne 841 395 429 — registered 08/03/2023
  • Intra-community VAT number: FR16841395429
  • NAF/APE code: 47.91A (Distance selling — general catalogue)
  • Registered office: 7 rue du Tangor, 11100 Narbonne, France
  • Email: support@japan-clothing.com
  • SMS support: +1 332-249-4051 (text messages only — no voice calls)

References to "we", "us", "our", "the Seller", "DAJE", or "Japan Clothing" in this policy refer to the entity identified above. References to "you", "your", or "the Customer" refer to the natural or legal person placing an order on japan-clothing.com (the "Site").