Frequently Asked Questions

Browse our catalog, choose your items, select sizes and options, then click “Add to Cart”. Proceed to checkout to complete your purchase through our secure payment page. A confirmation email will be sent to you instantly.

Yes, you can check out as a guest. However, creating an account allows you to track orders, manage your information, and enjoy exclusive offers.

Please check your spam or junk folder. If you still haven’t received it after 10 minutes, contact our support team with your name and approximate order time.

If your order hasn't been processed yet (within 2 hours), we may be able to modify or cancel it. Contact us immediately. Once shipped, changes are no longer possible.

Enter your code at checkout in the “Discount code” field. If valid, the discount will apply automatically. Some codes may have restrictions or minimum order amounts.

Delivery usually takes 5 to 14 business days depending on your location and the product. During peak periods, slight delays may occur.

Once shipped, you'll receive a tracking link by email. You can also find it in your customer account under “Orders”. Items may arrive in separate packages with different tracking numbers.

Yes, we ship worldwide. Shipping fees and delivery times vary depending on the destination. All shipments come with tracking numbers.

Some items are shipped from our French warehouse, others directly from our partners in Asia. This ensures a wide variety of products at competitive prices.

Our pieces are based on Japanese sizing. We recommend going one size up from your usual European size. A size guide is provided on each product page.

Yes, all our photos represent the actual product. Colors may vary slightly depending on your screen. If you're not satisfied, you can return the item within the legal return period.

Some of our capsule collections are made in Japan. Others are crafted in specialized Asian workshops that meet high quality standards.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are secured.

Yes. We use SSL encryption and work with certified providers. Your payment details are never stored on our site.

We offer installment options via Klarna or PayPal if eligible. The option will appear at checkout when available.

Yes, within 14 days of receiving your order. Items must be in original condition, unworn and unwashed. Return shipping is at your cost unless the item is defective or incorrect.

Email us with your order number and reason for return. We'll send you the nearest return address and instructions.

Once we receive and inspect your return, we will process your refund within 5–7 business days to your original payment method.

Yes, we offer digital gift cards sent instantly via email. They're valid on the entire site for 12 months.

You can reach us at any time through our contact form or by email. We typically respond within 24–48 business hours.

Japanstreet is a French company based in Europe, with logistics in Asia. Our head office is in Budapest, Hungary.