Frequently Asked Questions

Browse our catalog at japan-clothing.com, choose your items, select sizes and options, then click "Add to Cart". Proceed to checkout to complete your purchase through our secure payment page. A confirmation email will be sent to you instantly.

Yes, you can check out as a guest. Creating an account, however, allows you to track orders, manage your information, and access exclusive offers.

Please check your spam or junk folder first. If you still haven't received it after 15 minutes, contact us at support@japan-clothing.com with your name and approximate order time. We respond within 24 hours, 7 days a week.

If your order has not yet been dispatched, we can usually modify or cancel it. Contact us immediately at support@japan-clothing.com or by SMS at +1 332-249-4051 with your order number. Once the parcel has shipped, modifications or cancellations are no longer possible — but you can return the order within 30 days of delivery for a full refund.

Enter your code at checkout in the "Discount code" field. If valid, the discount will apply automatically. Some codes may have restrictions or minimum order amounts indicated in their terms.

Yes. Shipping is free on all orders, with no minimum purchase. The price you see is the price you pay: shipping, duties and fees are covered, and nothing is added at checkout.

Delivery takes 9 to 12 working days after order confirmation (1 to 3 days of processing, then transit). If we cannot ship your order within the time stated, we let you know and you can cancel for a full refund. If your order has not arrived within 30 calendar days, we refund you in full or send a replacement at no extra charge — your choice.

Once your order is dispatched, you receive a tracking link by email. You can also find it in your customer account under "Orders". Tracking information may take 24 to 72 hours to become active after shipment. Items occasionally arrive in separate parcels with different tracking numbers.

Yes, we ship worldwide with free shipping and tracking included on every order, regardless of the destination.

Orders ship from our partner warehouses in China. Duties and import fees are prepaid by us before your order ships.

No. Duties and import fees are prepaid by us before your order ships, so you should never be asked to pay anything on delivery. If a carrier ever asks you for a fee, contact us at support@japan-clothing.com before paying: we will sort it out, and reimburse you in full if you had to pay.

Our pieces follow Japanese sizing standards, which typically run smaller than European or American sizing. We recommend going one size up from your usual size. A detailed size guide with measurements is provided on each product page.

Our photos show the products you receive. Some product and model images were created or edited with the help of AI. Colors may vary slightly depending on your screen settings and lighting. If you are not satisfied once you receive your item, you can return it within 30 days — return shipping is on us.

Our products are designed with Japanese culture in mind and manufactured by partner suppliers, mainly in China. Each product page shows the item's composition.

Stock availability is shown on each product page and updated regularly. In the rare event of a stock issue after you order, we contact you within 24 hours to offer a replacement, a new delivery date or a full refund — your choice.

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. You can also split your purchase in 4 interest-free installments with Klarna or PayPal, subject to eligibility and approval; late fees may apply and the provider's terms apply.

Yes. We use SSL encryption end-to-end and work with PCI-DSS certified payment processors. Your payment details are never stored on our servers — they go directly to the payment provider.

Prices are displayed in US dollars (USD) by default. Your bank or card issuer applies its own conversion rate at the moment of payment if you pay in another currency. We do not charge any currency conversion fees on our side.

Payment declines typically come from your card issuer (insufficient funds, daily limit, international transaction blocked, etc.). Try another payment method or contact your bank. If the issue persists, email support@japan-clothing.com and we will help you complete your order.

Yes. You have 30 calendar days from the day after delivery to return any item for a full refund. Items must be in original condition, unworn, unwashed, with all original tags and packaging. See our full Return & Refund Policy for details.

No. We cover the full cost of return shipping, including any international transport charges. Contact us and we will email you a prepaid return label.

Email us at support@japan-clothing.com within 30 days of receiving your order, with your order number and the items you wish to return. We respond within 24 hours, 7 days a week, with personalized return instructions and a prepaid return label.

The return address is provided individually on each prepaid label we issue. Returns are sent to our logistics partner's warehouse, which may be located in France, in the European Union, or in Asia depending on the original origin of the product. Please do not ship returns to our administrative address — only parcels with our prepaid label will be processed.

Once we receive your return (or your proof of shipping), we refund you within 14 calendar days — usually faster — to your original payment method. You can also choose store credit or an exchange instead. Your bank may take a few extra business days to display the credit.

Yes. Email us at support@japan-clothing.com with your order number and the size or color you want. We send you a prepaid return label and ship the new item free of charge as soon as your return is on its way. If it is out of stock, you choose between store credit and a full refund.

Email us at support@japan-clothing.com as soon as possible after delivery, with photos of the item and the packaging. We will arrange a replacement or a full refund at no cost to you. You typically do not need to return the damaged item.

Two ways:

Email: support@japan-clothing.com (preferred — reply within 24 hours, 7 days a week)

SMS: +1 332-249-4051 (text messages only — no voice calls)

Every reply is reviewed and sent by a human.

Our customer service operates 7 days a week. We reply to every message within 24 hours, including weekends and most holidays.

Yes. Digital gift cards are sent automatically by email as soon as they are purchased. They never expire, carry no fees, and can be used on the entire site.

Japan Clothing is operated by a business registered in France. Full company details are set out in our Legal Notice. Our logistics operations are international, allowing us to offer free worldwide shipping.

We protect your data under the EU General Data Protection Regulation (GDPR), the French Loi Informatique et Libertés and the US privacy laws that apply to our business. Your data is used to fulfill your order, provide customer support and, if you allow it, measure our ads. We do not sell your personal data for money, and you can turn off advertising cookies at any time with Manage cookies. See our Privacy Policy for full details.