EU consumers · Withdrawal · Guarantee
EU Customers
Your 14-day right of withdrawal, the two-year legal guarantee, free help and product safety – for customers in the EU.
Shopping with us from the European Union, Iceland, Liechtenstein or Norway? This page gathers the rights you hold as a consumer under EU law: the 14-day right of withdrawal and how to use it online, the legal guarantee of conformity, free help if a problem cannot be solved, and the product safety information required in the EU. It completes our Terms of Service and never limits them.
ON THIS PAGE
Who You Are Buying From
Japan Clothing is run by François Delaplace, sole trader (entrepreneur individuel) trading as DAJE, 7 rue du Tangor, 11100 Narbonne, France. SIREN 841 395 429, RCS Narbonne, VAT number FR16841395429.
Email: support@japan-clothing.com. Every message is read and answered by a person, usually within 24 hours, 7 days a week. The contract is concluded in English.
Your 14-Day Right of Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods. If your order arrives in several parcels, the period runs from the day you receive the last one.
To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement: use the online withdrawal function below, send an email to support@japan-clothing.com, or write to François Delaplace (DAJE), 7 rue du Tangor, 11100 Narbonne, France. You may use the model withdrawal form below, but it is not obligatory. To meet the deadline, it is enough to send your statement before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision. We use the same means of payment you used for the initial transaction, unless you expressly agree otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied proof of having sent them back, whichever is earlier.
You must send back the goods without undue delay and in any event not later than 14 days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods back before the 14 days have expired. We bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
Exceptions
The right of withdrawal does not apply to goods made to your specifications or clearly personalised, nor to sealed goods which are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery.
On top of the law: 30 days
Beyond this legal right, we accept returns for 30 days after delivery, free of charge, as described in our Return & Refund Policy. This voluntary policy does not reduce your statutory rights.
Withdraw Online
Withdraw in two steps, without printing anything and without giving a reason. You confirm your statement on the second step, and you immediately get a time-stamped acknowledgement on screen, followed by an email.
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract by email or by post.
To: François Delaplace (DAJE) – Japan Clothing, 7 rue du Tangor, 11100 Narbonne, France, support@japan-clothing.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
Sending Items Back
Returns are free. Once we have your withdrawal, we email you the return address and a prepaid return label within 24 hours. The parcel goes to the warehouse of our logistics partner, which depends on where the item was shipped from.
Our address in Narbonne is an administrative address, not a return address: parcels sent there cannot be processed. Keep your proof of drop-off until your refund has been issued.
Legal Guarantee of Conformity
Every item is covered by the legal guarantee of conformity for two years from delivery (articles L217-3 and following of the French Consumer Code, implementing Directive (EU) 2019/771). Any lack of conformity that appears within those two years is presumed to have existed at delivery, unless we prove otherwise.
If an item is not as described or does not work as intended, you can choose between free repair and free replacement. If neither is possible, or if it is not carried out within a reasonable time, you are entitled to a price reduction or a full refund. You pay nothing for it: shipping included. You are also protected against hidden defects for two years from their discovery (articles 1641 to 1649 of the French Civil Code).
If the law of your country of residence gives you a longer period or stronger protection, that law applies. Our voluntary 30-day return policy comes on top of the legal guarantee and never replaces it. To use the guarantee, write to support@japan-clothing.com with your order number and, if possible, a photo.
Harmonised EU notice (Regulation (EU) 2025/1960). More on europa.eu/youreurope.
Complaints and Free Help
The fastest route is to write to us at support@japan-clothing.com: we answer every complaint personally and look for a solution with you.
If a problem remains unsolved, the European Consumer Centre (ECC) of your country of residence gives free, confidential advice and can take up your case with its counterpart in France, the seller's country. Find your centre on the ECC-Net website or on the European Commission's page. The French centre is the Centre Européen des Consommateurs France, Bahnhofsplatz 3, 77694 Kehl, Germany, europe-consommateurs.eu.
Consumer mediation
In accordance with article L612-1 of the French Consumer Code, if a dispute has not been resolved after a written complaint to our customer service, you can refer it free of charge to our consumer mediator, within one year of that complaint:
- Avenir Conso (formerly AME Conso), consumer mediation body listed by the French Commission d'évaluation et de contrôle de la médiation de la consommation;
- Online: avenir-conso.com, using the mediation request form;
- By post: Avenir Conso, 197 Boulevard Saint-Germain, 75007 Paris, France.
Mediation is optional for both parties. You can always bring a claim before the courts of your country of residence.
Product Safety
Information under the EU General Product Safety Regulation (Regulation (EU) 2023/988).
Manufacturer / operator (outside the EU)
AGSS Pte. Ltd | 51 Bras Basah Road, #01-21, Lazada One, Singapore 189554 | Private Company Limited by Shares
T-shirts and hoodies: made by our print-on-demand partner, headquartered in Shenzhen, Guangdong 518000, China, with a branch and in-house print facility in Wuxi, China, and garment production sites in several Asian countries. Printed with OEKO-TEX®-certified water-based inks.
Bucket hats, beanies and caps: made to order by our print-on-demand production partner in the USA and the EU. EU responsible person: Sinden Ventures Limited | Markou Evgenikou 11, Mesa Geitonia 4002 Limassol, Cyprus | Private limited company. Printed and embroidered with OEKO-TEX®-certified inks and threads.
Art prints: printed on demand by an independent print partner in Germany. Network operator: GLT ASA | Dronning Eufemias gate 8, 0191 Oslo, Norway | Public limited company (allmennaksjeselskap), org. no. 991 753 591. EU responsible person: GLT Estonia OÜ | Rotermanni 6, 10111 Tallinn, Estonia | Private limited company (osaühing), registry code 12862451, VAT EE101810018. Paper and wood from FSC®-certified sources; operator certified ISO/IEC 27001 (information security).
Origin for EU deliveries: art prints, bucket hats, beanies and caps ordered for delivery in the EU are printed and produced within the European Union and shipped from there, so they are not imported into the EU. All other items, including T-shirts and hoodies, are imported.
Responsible person in the EU (article 16) and seller
François Delaplace (DAJE) – Japan Clothing, 7 rue du Tangor, 11100 Narbonne, France, support@japan-clothing.com.
Safety warnings
- Clothing and accessories are intended for adults and are not toys.
- Keep small parts (rings, pendants, cords) away from children under 3.
- Use paper lanterns with LED lighting only, never with an open flame.
- Care instructions are given on each product page.
To ask about the safety of a product or report an incident, write to support@japan-clothing.com.
Packaging and Recycling
We contribute to the collection and recycling of the packaging our parcels arrive in, through the following extended producer responsibility schemes:
- France: member of Citeo for household packaging and graphic papers, client contract no. 50107719. Our unique identifier (IDU) is being issued.
- Germany: licensing of our sales packaging through Lizenzero. Registration in the LUCID packaging register is in progress.
Please sort the packaging according to the rules of your local municipality.
Product Images
Some product and model images on this site were created or edited with the help of artificial intelligence (article 50 of Regulation (EU) 2024/1689). The items shown correspond to the products delivered.