Terms of Service

Last updated: May 13, 2026

1. Introduction and Acceptance

These Terms of Service (the "Terms") govern your access to and use of the website japan-clothing.com (the "Site"), operated by Delaplace François under the commercial name DAJE (trading as Japan Clothing). By browsing, creating an account, placing an order, or otherwise interacting with the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use the Site. The identity and full contact details of the Seller are set out in the final section of these Terms.

These Terms form part of an integrated contractual framework with our Privacy Policy, Cookie Policy, Shipping Policy, and Return & Refund Policy, each of which is incorporated by reference.

2. Eligibility

To place an order on japan-clothing.com, you must:

  • Be at least 18 years old, or have reached the legal age of majority in your country of residence;
  • Have the legal capacity to enter into binding contracts in your jurisdiction;
  • Provide accurate, current, and complete information during the ordering process;
  • Use the Site for lawful personal purposes only.

By placing an order, you represent and warrant that you meet all of these conditions. We reserve the right to refuse service or cancel any order if these conditions are not met.

3. The Site and Market Coverage

Japan-clothing.com is an English-language e-commerce site dedicated to Japanese-inspired apparel, accessories, and home goods. We ship worldwide, with a particular focus on English-speaking markets (United States, United Kingdom, Canada, Australia, New Zealand, and other English-speaking regions).

We operate separate dedicated websites for other language-speaking markets. Customers seeking support in a language other than English may be directed to the appropriate regional site.

4. Products and Descriptions

We make every effort to display our products accurately, including their colors, textures, dimensions, and characteristics. However, minor variations may occur due to:

  • Screen color calibration differences across devices;
  • Natural variations in fabric and handcrafted components;
  • Photographic lighting and styling choices.

Product descriptions use culturally-inspired terminology referencing Japanese traditions, aesthetics, and heritage. Product inspiration does not imply that items are manufactured in any specific country, unless explicitly stated on the relevant product page. Our pieces are produced in specialized workshops across Asia, selected for their craftsmanship.

We reserve the right to modify product descriptions, update photography, or discontinue products at our discretion, without prior notice. Such modifications do not affect orders already accepted.

5. Pre-Contractual Information

In accordance with article L221-5 of the French Code de la consommation, the following information is provided to the Customer prior to the conclusion of the contract:

  • The essential characteristics of the products are described on each individual product page;
  • The total price, including all taxes and shipping costs, is displayed on each product page and confirmed at checkout, in accordance with article L112-1-1 of the French Code de la consommation;
  • The identity of the Seller, including legal form, address, and registration details, is set out in the final section of these Terms;
  • The terms of payment, delivery, performance, and complaint handling are described in these Terms and in our Shipping Policy;
  • The conditions, time limits, and procedures for exercising the right of withdrawal are described in section 8 below and in our Return & Refund Policy;
  • The legal guarantees of conformity (articles L217-3 to L217-17 of the French Code de la consommation) and against hidden defects (articles 1641 to 1649 of the French Code civil) apply, and are described in section 10 below.

6. Pricing and Payment

All prices displayed on the Site are in US dollars (USD) and include all applicable taxes (VAT where relevant) and shipping costs. Pricing also includes applicable import duties and customs fees to your destination country, in accordance with our Shipping Policy.

Accepted payment methods include Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, Google Pay, Shop Pay, and other methods that may be added or removed at our discretion, subject to availability at checkout. All payments are processed through certified third-party payment providers (Stripe, PayPal, Shopify Payments, or equivalent). We do not store your full card details on our servers.

We reserve the right to decline or cancel any order if:

  • Payment authorization fails;
  • The order appears fraudulent or violates these Terms;
  • The relevant stock is unavailable;
  • There is a manifest pricing error on the Site, in accordance with article 1132 of the French Code civil regarding error vitiating consent.

7. Order Acceptance and Formation of the Contract

Placing an order on the Site constitutes an offer by the Customer to purchase. The order is not accepted, and the contract is not formed, until we send you an order confirmation email. This confirmation marks the formation of a binding contract between the Customer and the Seller, governed by these Terms and the related policies.

In the rare event of a manifest pricing error, stock shortage, or suspected fraud, we may cancel the order and issue a full refund. In such cases, the Customer will be notified by email as soon as reasonably possible, and no contract will be deemed formed.

8. Right of Withdrawal (30-Day Window)

In accordance with articles L221-18 to L221-28 of the French Code de la consommation, EU Customers have a statutory right to withdraw from the contract within 14 calendar days after delivery, without giving any reason.

As a commercial commitment that exceeds this statutory minimum, Japan Clothing voluntarily extends this withdrawal period to 30 calendar days for all Customers worldwide, regardless of jurisdiction. The longer of (i) the statutory withdrawal period applicable in your jurisdiction and (ii) our 30-day return window shall always apply.

To exercise your right of withdrawal, please contact us at support@japan-clothing.com before returning the items. Full details — including how to request a free prepaid return label, refund timelines, and conditions of return — are set out in our Return & Refund Policy.

9. Shipping

Shipping terms, delivery times, carrier networks, customs handling, and risk transfer are detailed in our Shipping Policy, which forms an integral part of these Terms. In accordance with article L216-1 of the French Code de la consommation, we commit to delivering the goods within a maximum of 30 calendar days from the day after the order is placed.

10. Legal Guarantees

Independently of these commercial Terms, the Customer benefits from the following mandatory legal guarantees under French law, which apply to all Customers and cannot be waived:

  • Legal guarantee of conformity (articles L217-3 to L217-17 of the French Code de la consommation): the Seller is liable for any lack of conformity of the goods existing at the time of delivery, for a period of two years from delivery. The Customer may choose between repair and replacement, subject to the cost conditions set out in article L217-12;
  • Guarantee against hidden defects (articles 1641 to 1649 of the French Code civil): the Seller is liable for hidden defects that render the goods unfit for their intended use, or that diminish this use so much that the Customer would not have purchased, or would have purchased at a lower price, had they known. The action must be brought within two years of the discovery of the defect.

To exercise either legal guarantee, contact support@japan-clothing.com with a description of the issue, photographs where applicable, and your order number. No additional cost is borne by the Customer for the exercise of these guarantees. See section 16 of our Return & Refund Policy for the full procedure.

11. Returns and Refunds

Our complete return and refund terms are detailed in our Return & Refund Policy, which forms an integral part of these Terms. Key principles:

  • Returns accepted within 30 calendar days after delivery;
  • Return shipping is covered in full by Japan Clothing, via a prepaid return label provided after request;
  • Items must be returned in their original condition, unworn, unwashed, with all original tags and packaging;
  • Refunds are issued within 7 to 10 working days after we receive the returned items, with a maximum statutory time of 14 calendar days in accordance with article L221-24 of the French Code de la consommation.

12. Customer Service

Our customer service is available 7 days a week:

  • Email: support@japan-clothing.com (preferred — reply within 24 hours, 7 days a week)
  • SMS: +1 332-249-4051 (text messages only, no voice calls)

All requests are answered by a human team member. We do not use automated bots or AI to handle customer service.

13. Intellectual Property

All content on the Site — including but not limited to texts, photographs, graphics, logos, designs, product descriptions, video, and underlying source code — is the property of the Seller or is used with proper authorization. Such content is protected by French and international copyright, trademark, and intellectual property laws.

You may not copy, reproduce, republish, distribute, modify, translate, or commercially exploit any content of the Site without our prior written consent. Any unauthorized use may give rise to civil and criminal liability under the French Code de la propriété intellectuelle.

Personal, non-commercial use (such as sharing a product photo on your own social media with proper credit to Japan Clothing) is permitted within the limits set by applicable law.

14. User-Generated Content and Reviews

When you submit reviews, photographs, comments, or any other content through the Site, you grant the Seller a non-exclusive, royalty-free, worldwide, transferable license to use, reproduce, display, distribute, and adapt that content for marketing, operational, and editorial purposes, for the duration of legal protection of the content. You retain ownership of your content and the right to publish it elsewhere.

You represent and warrant that:

  • Your content is original and does not infringe any third-party rights;
  • Your content is honest and based on genuine experience with our products;
  • Your content is respectful and does not contain unlawful, defamatory, discriminatory, or offensive material;
  • You have obtained any necessary consent from third persons identifiable in your content (e.g. for photographs).

We reserve the right to moderate, edit, or remove any content that violates these rules. Our review system complies with articles L111-7-2 and L121-4 of the French Code de la consommation and with the FTC Endorsement Guides regarding online reviews.

15. Prohibited Uses

You agree not to use the Site for:

  • Any unlawful purpose or to violate applicable national, international, or EU laws;
  • Harassing, defaming, impersonating, or otherwise harming other users or third parties;
  • Uploading viruses, malicious code, or attempting to breach the security of the Site or its underlying infrastructure;
  • Collecting user or pricing data through automated means (scraping, crawling, bots) without our prior written authorization;
  • Misrepresenting your identity, payment information, or shipping address;
  • Commercial resale of our products without our prior written consent;
  • Any action that may damage, disable, or impair the Site or interfere with other users' use of the Site.

Violation of these rules may result in immediate suspension or termination of your access to the Site and may give rise to civil or criminal proceedings.

16. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, the Site and its content are provided on an "as is" and "as available" basis, without warranties of any kind beyond those required by mandatory consumer protection law. We make no warranty that the Site will be uninterrupted, error-free, or free from harmful components.

To the maximum extent permitted by applicable law, the Seller shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or the products, including loss of profits, loss of data, loss of business opportunities, or third-party claims, except in cases of fraud or gross negligence on our part.

Our total cumulative liability for direct damages arising from a single order shall not exceed the total amount paid by the Customer for that order.

Nothing in these Terms limits or excludes liability for death, personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable mandatory consumer protection law. In particular, the legal guarantees described in section 10 above and the Customer's statutory rights under French and EU consumer law remain fully applicable.

17. Force Majeure

In accordance with article 1218 of the French Code civil, neither party shall be held responsible for any delay or failure to perform resulting from events of force majeure — that is, events beyond the affected party's reasonable control that could not have been reasonably foreseen and whose effects cannot be avoided by appropriate measures. Such events include, without limitation: natural disasters, pandemics and related government restrictions, wars, acts of terrorism, strikes affecting carriers or postal services, customs disruptions, and governmental actions preventing performance.

In such cases, the affected party will notify the other within a reasonable timeframe, and obligations will be suspended for the duration of the event. The Customer's statutory right to terminate the contract under article L216-6 of the Code de la consommation in case of delivery exceeding 30 calendar days remains fully applicable.

18. Personal Data and Privacy

The processing of personal data in connection with your use of the Site and any order is governed by our Privacy Policy and complies with the EU General Data Protection Regulation (Regulation EU 2016/679 — GDPR), the French Loi Informatique et Libertés as amended, the UK Data Protection Act 2018, the California Consumer Privacy Act (CCPA/CPRA), and other applicable data protection laws. By using the Site, you acknowledge having read and understood our Privacy Policy.

19. Dispute Resolution

In the event of a dispute, the Customer is encouraged to contact us first at support@japan-clothing.com so that we can seek an amicable resolution. We commit to acknowledging any complaint within 48 hours and to providing a substantive response within 14 calendar days.

For Customers in the European Union, the European Commission provides an Online Dispute Resolution (ODR) platform, accessible at: https://ec.europa.eu/consumers/odr. This platform allows consumers and traders to settle online disputes out of court.

For Customers in the United States, alternative dispute resolution may be available through your State Attorney General's office, the Better Business Bureau (BBB), or via small claims court within your state's jurisdictional limits.

Nothing in this section limits the Customer's right to bring proceedings before a competent court.

20. Governing Law and Jurisdiction

These Terms are governed by French law. They complement — and do not limit — any mandatory consumer protection rights applicable under the Customer's local law.

For Customers residing in France, any dispute concerning the formation, interpretation, performance, or termination of these Terms shall, in the absence of an amicable resolution, fall under the jurisdiction of the competent French court applying the rules of article R631-3 of the French Code de la consommation (typically the court of the Customer's domicile, the court of the place of delivery, or the court of the Seller's registered office, at the Customer's choice).

For Customers residing outside France, the Customer's mandatory local consumer protection rules remain fully applicable. Any dispute may be brought, at the Customer's choice, before the courts of their place of residence or before the competent French courts.

21. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent court or regulatory authority, the remaining provisions shall remain in full force and effect. The invalid provision shall be deemed replaced by a valid provision reflecting as closely as possible the original intent.

22. Modifications to the Terms

We reserve the right to modify these Terms at any time, in particular to reflect changes in our practices, in applicable laws, or in our business operations. Changes become effective upon publication on this page. For orders already placed and confirmed, the version of these Terms in force on the date of the order will continue to apply to that specific order. Material changes will be communicated by reasonable means (notice on the Site or email to registered users) before taking effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between the Customer and the Seller regarding the use of the Site and the purchase of products. They supersede any prior agreement, communication, or understanding between the parties on the same subject matter.

24. Language

These Terms are drafted in English for the international market served by japan-clothing.com. In the event of a conflict between this version and any translation, the English version shall prevail, except where mandatory consumer protection law requires the application of a translated version.

25. Identity of the Seller

These Terms are established by:

  • Delaplace François, operating under the commercial name DAJE (and trading as Japan Clothing on japan-clothing.com)
  • Legal form: Entrepreneur individuel (micro-entreprise) registered in France
  • SIREN: 841 395 429
  • SIRET: 841 395 429 00027
  • RCS: Narbonne 841 395 429 — registered 08/03/2023
  • Intra-community VAT number: FR16841395429
  • NAF/APE code: 47.91A (Distance selling — general catalogue)
  • Registered office: 7 rue du Tangor, 11100 Narbonne, France
  • Email: support@japan-clothing.com
  • SMS support: +1 332-249-4051 (text messages only — no voice calls)

References to "we", "us", "our", "the Seller", "DAJE", or "Japan Clothing" in these Terms refer to the entity identified above. References to "you", "your", or "the Customer" refer to the natural or legal person browsing the Site or placing an order on japan-clothing.com.